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// Independent ticketing centres

Independent ticketing centres selling tickets for all operators for all routes offer remarkable advantages to customers. It is essential that ticketing centres charge the exact same amount of commission for bookings for all operators. As a result, no operator is preferred over another.


Example: Cityterminalen in Sweden has come to an agreement with all major operators to create an independently operated customer service and ticket centre, which provides tickets for all routes

from all operators to customers.


For more information:

Study of Passenger Transport by Coach, Steer davies gleave, pp.64-72

Study of passenger transport by coach, Appendix C: Study of coach terminals, European Commission

Study of passenger transport by coach, Final Report, European Commission

 // On-street ticket machines


Ticket machines located on the street allow passengers to buy their tickets in advance, therefore reducing boarding time which results in a shorter bus journey.


Example: New solar-powered ticket machines were installed in the city of Manchester by Stagecoach and Greater Manchester Passenger Transport Executive. More than 70 on-street ticket machines can also be found on the streets of Brussels.


For more information:

Greener Smarter Together, Corporate Social Responsibility Report 2009, Stagecoach group

Points de vente, STIB

  // Smart cards

    The introduction of smart cards facilitates payment for passengers and aids in the management of income for operators. Additionally, smart cards generate exact information concerning the travel habits of passengers, which allows customisation of public transport service. Smart cards can also be used for advanced pricing models, where the traveller is charged the cheapest price according to the length of the trip, the time of day or the number of journeys.


Example: The usage of smart cards in Stockholm allows quicker ticket inspection on buses and facilitates the introduction of new fares and types of tickets, which, as a result, encourages new travellers. In Brussels and Bremen, museum, theatre and other service tickets can also be loaded onto smart cards.


For more information:

Sustainable Urban Transport, Final report from the European project Trendsetter, pp. 15-16

CIVITAS-METEOR: Final Cross Site Evaluation Report, pp.225-236

Votre pass MOBIB en pratique, STIB

BOB-Ticket, Ihre Vorteile mit BOB

For policy makers:


Added Value


Bus Rapid Transit (BRT)


Information technologies



Quality and satisfaction



City Trophy Award

Coach Tourism Innovation Award


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