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// 112 - The European emergency number to improve road safety for all

The European bus and coach industry and the European Commission jointly promote the Single European Emergency Number 112 Europe-wide to enhance road safety and provide a rapid and effective response in case of a road accident.


On the occasion of the “European 112 Day”, the European bus and coach industry, as represented by the International Road Transport Union (IRU) and the European Commission (EC) have joined forces to promote the Single European Emergency Number 112 among bus, coach, taxi and truck operators and their customers across Europe.

In a joint statement, European Commission Vice Presidents Neelie Kroes and Siim Kallas, stressed: "This is the start of a year-long campaign to make people travelling around the EU aware of the number which could save their lives: 112, Europe's single emergency number. We are delighted that the International Road Transport Union has joined the European Commission in this initiative.”

112 is a Single European emergency number, which can be dialled from fixed and mobile phones free of charge, throughout the EU. 112 calls are answered by an operator who handles the request either directly or by transferring it to the appropriate emergency service (police, ambulance or fire brigade).

For true road transport professionals, every road accident is one too many. Road safety has always been and will remain at the core of Smart Move and its partners’ priorities. Raising the awareness of company managers, their drivers and especially their passengers and customers in the bus and coach sector, is part of the bus and coach industry culture. The Single European Emergency Number 112 constitutes a very efficient tool to further improve road safety, security, and the efficiency of response in emergency cases.


More information:

Single European Emergency Number 112


// Raising teenagers awareness

« Operation Securicar » is a campaign by our French partner FNTV to build road safety awareness related to the transport of teenagers by coach. Videos and information leaflets targeting teenagers were created to help teachers and FNTV trainers address any questions concerning coach road safety and to start a dialogue with students.


More information:

See the video series.


// Provide security and protection 

Coach terminals often operate 24-hours a day and are placed where people congregate, especially during peak hours. That is why terminal operators together with the local police, should offer security and protection to terminal users to fight violence and to reduce criminality. Some of the measures to increase security in terminals include video surveillance, the presence of security officers, first aid offices, fire security and other preventive measures.


Permanently installed security cameras in buses, coaches and stations allows for rapid intervention in case of emergency and increases the number of passengers who feel safe when travelling by collective means of transport. The instalment of bright lights at bus and coach stops, in combination with security cameras, increases passengers’ comfort and makes them feel more secure.


For more information:

Coach terminal as important element of transport infrastructure, Vaira Gromule, Irina Yatskiv

Study of passenger transport by coach, Appendix C: Study of coach terminals, European Commission

Study of passenger transport by coach, Final Report, European Commission

Sustainable Urban Transport, Final report from the European project Trendsetter, pp.16-17

Get on Board: An agenda for improving personal security – case studies, Department for Transport

What European framework for a sustainable urban transport, Green paper on urban transport, Position paper, UITP

For policy makers:


Added Value


Bus Rapid Transit (BRT)


Information technologies



Quality and satisfaction



City Trophy Award

Coach Tourism Innovation Award


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