New passenger rights for regular and occasional bus and coach services in the European Union come into force on 1 March 2013, bringing coach travel in line with other transport modes.
Brussels, 25 February 2013 - New passenger rights for regular and occasional bus and coach services in the European Union come into force on 1 March 2013. The new rights cover customers using regular services greater than 250km, less than 250km as well as occasional services.
The new regulations specify what passengers might be eligible to claim in situations such as accidents, cancellations and delays, defines the rights of disabled persons and persons with reduced mobility, and governs passengers’ complaints. The regulations also include the provision of information to passengers and ensuring the carriage of a helper for disabled or mobility impaired passengers.
As of 1st March 2013, all passengers travelling in Europe will be protected irrespective of the mode of transport used.
The European Commission created a smartphone app to help passengers access the information detailing their rights when and where they need it.
To learn more about this major change to coach services in the EU and what the new passenger rights cover, my viewing the guide below.