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Provide security and protection

Coach terminals often operate 24-hours a day and are placed where people congregate, especially during peak hours. That is why terminal operators together with the local police, should offer security and protection to terminal users to fight violence and to reduce criminality. Some of the measures to increase security in terminals are video surveillance, the presence of security officers, first aid offices, fire security and other preventive measures.


For more information:

Coach terminal as important element of transport infrastructure, Vaira Gromule, Irina Yatskiv, p. 4

Study of passenger transport by coach, Appendix C: Study of coach terminals, European Commission

Study of passenger transport by coach, Final Report, European Commission


Security Cameras

Permanently installed security cameras in buses, coaches and stations allows for rapid intervention in case of emergency and increases the number of passengers who feel safe when travelling by collective means of transport. 


Joint programmes and policy initiatives

Close co-operation between operators and the police, together with more human presence lead to a decrease in vandalism and violence in collective/public transport.

Lighting stops to make passengers feel secure

The instalment of bright lights at bus and coach stops, in combination with security cameras, increases passengers’ comfort and makes them feel more secure.


Example: At the “Park Lane” bus & coach station in Sunderland, which is used 19- hours a day, new lights were installed and their functionality is controlled on a regular basis.


For more information:

Sustainable Urban Transport, Final report from the European project Trendsetter, pp.16-17

Get on Board: An agenda for improving personal security – case studies, Department for Transport http://www.dft.gov.uk/pgr/crime/personalsecurity/getonboardpscasestudies?page=4

Coach terminal as important element of transport infrastructure, Vaira Gromule, Irina Yatskiv, p. 203

What European framework for a sustainable urban transport, Green paper on urban transport, Position paper, UITP, p.6 





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