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Best practices for business managers

Competing with the private car is tough. If you wonder how to build customer loyalty, do some industrial intelligence!


Here is a collection of tried and tested solutions from all over the world. They are categorised by themes and smart values (safe, green, user-friendly, efficient, affordable). See which ones suit best your needs, and implement them!


// Doubling the use of buses and coaches - Practical solutions

A collection of practical solutions for businesses and policy makers to achieve the objective of doubling the use of buses and coaches.


practical solutions.pdf (1.2 MB)


// Doubling the share of public transport in Sweden

- A public private partnership (part 1)

The Doubling project, conducted by the Swedish Public Transport Association, the Swedish Bus and Coach Federation(BR), the Swedish Taxi Association, the Association of Swedish Train Operating Companies, and the Swedish Association of Local Authorities and Regions(SALAR), was initiated to effectively double the use of public transport in the country.


Doubling the share of public transport in Sweden Part 1.pdf (2 MB)

// Doubling the share of public transport in Sweden

- A public private partnership (part 2)

The first outcome of the Doubling Project group's work: an outline concept for a new common buisness model for the public transport sector.

Doubling the share of public transport in Sweden Part 2.pdf (597.4 KB)


// Bus and coach transport services: benefits, innovations.


A brochure from our Belgian partner, the Belgian Federation of Bus Operators and Coach (FBAA) for the Smart Move campaign, focusing on the benefits of buses and coaches and technological innovations that can be used to optimise their services. This brochure also identifies priority issues in the industry and potential solutions.


FBAA Brochure FR.pdf (4.2 MB)

// Mobil'Idées - Best practices in public transport by bus and coach

A brochure from our French partner, the Fédération nationale du Transport de Voyageur (FNTV), showcasing best practices in bus and coach transport, ranging from information, network and safety to customer satisfaction and continued improvements.


Mobilidees.pdf (5.4 MB)

// Stockholm's Coach Management Policy

A report on the Coach Management policy of the IRU City Trophy 2009 winner: Stockholm. The European Green City Capital adopted number of measures to achieve sustainable development in transportation that respects the environment and provides economic growth and employment opportunities.


stockholm management policy.pdf (847.1 KB)

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For business managers


Added Value


Driver checklists

Information technologies



Quality and satisfaction



Coach Tourism Innovation Award

Bus Excellence Award



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